the rescue · tech lead
The rescue that became a reference.
A high-profile Fiserv implementation had gone red, with slipping dates and eroded trust. I took ownership as delivery owner and tech lead, rebuilt one honest source of truth, and brought the client inside the work.
- Escalatedred, trust eroded
- One planhonest status, shared tradeoffs
- On timeat-risk to delivered
- Referencerecommends me by name
before
Deadlines slipping, trust eroded, the account firmly in escalation.
after
Delivered on time, and the client I inherited mid-escalation recommends me by name.